Advanced Communication Skills

Advanced communication skills training is an opportunity for senior professionals to refresh and build on their communication skills to support personalised care and shared decision-making in more complex interactions whether face to face or on the telephone.

The course consists of:

• E-learning: (up to 90 minutes) to refresh and update key communication concepts, skills and principles.
• Self-directed reflection and preparation: (up to 90 minutes) to focus on current strengths, challenges and identify personal learning goals for the workshop.
• Experiential workshop (2 days/ 10 ½ hours) focusing on the practical application of communication skills and strategies to challenging communications situations in the workplace.

Course Objectives

• Review evidence-based skills and principles for effective communication
• Discuss challenges such as breaking bad news, advance care planning, handling anger or distress, challenging colleagues
• Practice key skills and principles in specific contexts, receive constructive feedback and test out alternative strategies
• Identify communication strategies that can be transferred to any interpersonal or professional context

Using a blended learning approach we explore SPIKES “plus”, an evidence-based consultation framework along with other key communication skills and behaviours and test these on real examples drawn from your practice, in a safe and supportive learning environment.

Pre-course learning

Please complete the learning below, before you attend the 2-day workshop. You will only receive access to the workshop on completion.

Let us know at the-christie.maguire.unit@nhs.net, when you have completed the pre-learning.